Patient Rights

Discrimination is Against the Law:
Border Therapy complies with applicable Federal civil right laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, disability, or sex, including discrimination based on pregnancy, gender identity, and sex stereotyping.

Border Therapy takes reasonable steps to provide meaningful access to each individual with limited English proficiency eligible to be served or likely to be encountered in our health programs and activities.

Border Therapy's language access plan includes but is not limited to the following components:

  • Ensuring access of a family member or friend to translate if necessary
  • Providing a staff member of Pine Street Physical and Occupational Therapy to translate or sign when able
  • Arranging for appropriate outside translation services if necessary
  • Utilization of technology based translation services or applications
  • Referral to another facility capable of effective communication

If you feel that you require these services for effective treatment please contact the office manager who serves as the acting Civil Rights and Language Access Coordinator.

If you believe that Border Therapy has failed to provide these services or discriminated in another way on the basis of race, color, national origin, language, age, disability, or sex you can file a grievance with Michael Daray, Civil Rights Coordinator, Agility Health, 607 Dewey Ave. NW, Suite 300, Grand Rapids, MI 49504, (616) 356-5000, facsimile (616) 356-5001, Michael.Daray@agilityhealth.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Jessica McDonald is available to help you.