The techs on the equipment floor were very helpful with all clients. The techs with the patients communicated with all clients in a nice manner. The only issues were that the admin forgot to include the doctor's full orders and did not complete the referral number of sessions. They didn't scan the complete orders into computer from the beginning. One piece of equipment was outdated, but all other equipment was nice. At times the A/C would not be cooling the rehab facility. The assessment evaluation (which is separate from the rehab), was done in a closed room, physical therapist does various range of motion tests, and only negative is that the PT lifted back of shirt and lowered waistband, to evaluate spine back, without giving advance notice. Assessment needs to be done in open room, especially since all the rehab is done in open work area. Needs improvement. All the therapy technician assistants who actually helped clients with the equipment were all super professional, often helping multiple clients. The techs were friendly, communicating with clients. The location does have alot of equipment, tools, bands, small weights, they have spray for sanitizing stations, and do use towels. They have plenty of stretching benches, pulley weights, and a large variety diversity of clients, which is excellent. They have an easy check-in system which clients can check themselves in, and enough reception seats. Front desk is polite, and helpful with all clients.

I just had my second total knee replacement and love Border Therapy! They are knowledgeable and very professional.

HIGHLY RECOMMENDED!!!!!!! Business hours made it easy to schedule appointments. Great location. Not only did they help me recover from surgery and get me where I need to be, I noticed that everyone there seemed to genuinely like their job AND they all seemed to get along with each other.

After total reverse shoulder replacement, I selected Border Therapy at 7825 N. Mesa. Glad I did -- these people are pros. The staff demonstrated tremendous concern about my recovery and goals, and worked for 24 sessions to get me back to normal life -- and back on the golf course -- ahead of schedule. Their care for my individual issues and pain levels was authentic and everyone who worked with me knew the backstory, were familiar with the surgical report, and showed great interest in truly helping me. The minute I walked in, every time, I felt like I was with friends. Physical therapy is hard. But these good people work hard to make it easier. They know what they're doing and they do it well. My thanks to all of them. -- Bill B.

I'm very happy with the physical therapy that I am receiving. I feel better after I finish my session. The physical therapists are very knowledgeable and caring. I recommend them. I also let my surgeon know!

I've had 4 failed back surgeries in 20 years. No one ever told me, including the surgeon that scar tissue resulting from each surgery would be one of the reason to have surgery again. When I first went to BTS, I couldn't lay on my left or right side without pain. Anna was my initial intake therapist and she really listened to me and agreed that we should break down the scar tissue. In comes Marcus; a PTA miracle worker with his strong hands and he too listens. After a few months with breaking down scar Marcus, now I can lay on my left and right side without pain.

I've had 4 failed back surgeries in 20 years. No one ever told me, including the surgeon that scar tissue resulting from each surgery would be one of the reason to have surgery again. When I first went to BTS, I couldn't lay on my left or right side without pain. Anna was my initial intake therapist and she really listened to me and agreed that we should break down the scar tissue. In comes Marcus; a PTA miracle worker with his strong hands and he too listens. After a few months with breaking down scar Marcus, now I can lay on my left and right side without pain.

5 minutes ago El Paso Family I highly highly recommend this FACILITY. My Physical Therapist was able to diagnose my condition VOR and WHERE it's generating from. VESTIBULAR OCULAR REFLEX is a monsterEverinteraction with, has been phenomenal, especially especially when my personal life spills out into negative emotions, ALL Staff never never takes it personal. They work as a whole team to assist me during those rough emotional moments. No fear of these professionals Abandoning me by walking out during my CARE no names, I'll just leave that right back there. El Paso Family - Border Therapy Hondo Pass Location 10 Stars Review

This is regarding Border Therapy Services on Mesa. The amazing staff, in particular Kayla, PT and Alex. After several different surgeries, I have had to go to physical therapy in San Antonio and now here in El Paso. This group is amazing. My doctor was very impressed at the recovery I made following my sessions with Kayla. The intake is very thorough and the follow-up plan is reviewed with you. It is tailored to you. There is constant supervision so that you do not hurt yourself. That is what you need after surgery. That you do the exercises correctly to get the most benefit. The location is convenient and the facility is kept very clean and organized. I feel so thankful to these therapists. If you live on the West side it is the best place to go for therapy.

I've been getting physical therapy for both my back, following surgery, and torn Rotator Cuff. BTS checks ALL the boxes for great service and results. Each session is tailored to my specific need and carefully monitored by a PT. Competent, efficient, friendly and adaptable. Paul, Joel, Gisa, Rosa, Omar, Corine, Sara 1, Sara 2, Andy, Alec, Ashley, Amanda, Adriana, Arleene, Matt, Arecela, Marisol, Gina, Elizabeth, Hector, Jose1, Jose2, Mark ALL are top notch

I've been in and out of PT for 15 years. BTS is without a doubt, the best PT I have ever experienced. The staff is so wonderful. They actually care about the patients. They are very friendly, professional, helpful and have real empathy. I also appreciated the "stop if it's too painful" approach. They do not practice the "no pain, no gain" philosophy that most PT places subscribe to. Please book with BTS if you can. You will not be disappointed.

Just wanted to say thank you again to Brea and all the staff. I'm doing well and just letting you know the therapy worked.

I love this place! They heLp me recover from my ACL surgery. Great service, professional employees and they truly care about their patients. I am walking normally again.

So far I like it. Only my 4th time there but so far so good. Monday the PTA helping me during my first land session was nice too and helpful. Today was my 2nd pool session and I like being able to do one pool session each week and one land session each week. I think the 2 times I've been in the pool I believe Paul has been the pt person in the water and he's super nice. The person that did my evaluation Joel was nice too. The staff is very nice.

Highly recommend their services at the McCombs office! Staff is very friendly, knowledgeable and they really care about your progress. They listen to your concerns and recommend solutions. I am more than satisfied with my results.

Fantastic staff! Knowledgeable, encouraging and kind. They have really helped me learn the cure strengthening exercises I need to do to get better. I highly recommend this clinic.